The 3 Secrets that will help your online shop to sell with messenger in the UK

When you are working in the world of ecommerce, something that should always be a goal of yours is to increase your sales while not spending any money on extra marketing costs.

And while this is a simple goal in theory, the execution can be a lot more difficult and complicated. However, since the online world has evolved so much, there are actually ways in which you can do that now and one of them is to sell with messenger through your Shopify ecommerce. The Facebook messenger app has turned into a real asset for business owners all over the world, including the UK, and today we are going to be talking more about it. Make sure you keep reading in order to find out what are some of the thing that you need to know when selling with this app.

You have to be responsive

The first thing that you have to know is that when you are selling with messenger on Shopify is that you have to be committed and you have to constantly be responsive. The messenger app is still primarily a tool where customers will come in order to communicate with you, and the worst thing that you can do is keep them waiting. When people decide to use a source like email to contact you they know that they may have to wait a while to get a response, but when they use messenger they want immediate response and conversation and it is your job to make sure that you are as responsive as possible. Nobody likes to wait for on a chat, so make sure this isn’t a reason for you to lose customers.

Talk in a friendly fashion

This is another situation where to sell with messenger via your Shopify ecommerce is completely different than using any other medium of communication. When you are writing emails, you are most likely sending them to more than just one customer and it gives you the space for you to write longer messages that people can read in their free time since the longer response time is a normal thing with this kind of communication. However, when people talk to you on chat they are usually on their mobile devices and the smaller screen size is something that doesn’t allow for that lengthy style of writing. Make sure to keep the writing colloquial and friendly and you can even use emoji’s and even GIFs and images. Talking on messenger also allows you to use a bit of humor and to use the images or GIDs that will help highlight how amazing your products actually are.

This is a very simple process

A lot of people are hesitant when it comes to selling with messenger via Shopify in the UK is a very complicated process to get involved in, however that is definitely not the case. You can do everything by simply getting an app from the Shopify app store which is completely free and just follow the set up process. Since Shopify is also famously easy to use, there is also a step by step guide about how to integrate the app to the ecommerce, which also makes the whole thing much easier for you. If you were thinking that this process may be a bit too complicated for you, then you need to know that it really isn’t and you should give it a shot.


The few things that we mentioned above are just some of the things that you need to know before you start to sell with messenger on your Shopify ecommerce in the UK.

If there is one last thing that you need to know then it is that this way of retail really works and that if you ever wanted to give it a shot, we believe now is the time for you to do so.

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